Refund policy

FOLVEX Return & Refund Policy

Contact FOLVEX through the website contact form with your order number before sending a return. We will provide return instructions and the return address. FOLVEX pays the return courier charges for approved returns.

Wrong item
If we delivered the wrong item, FOLVEX covers return shipping. Return it unused, sealed in its original packaging, with the supplied contents and proof of purchase. After receiving the return, we will send the correct item or process your requested refund within three working days.

Change of mind
Request a return within three days of delivery. The wallet must be unopened, unused and in its undamaged original packaging. Include proof of purchase and all supplied contents. FOLVEX pays return courier charges after return approval. Opened, used or damaged items are not eligible for change-of-mind returns.

Arrived damaged
Contact FOLVEX with your order number and evidence of the damage. Keep the parcel and packaging; an unboxing video helps us assess the claim. We will review the evidence and explain the return and remedy process. FOLVEX pays return courier charges for approved returns.

Refunds
For COD orders, we will privately agree the refund receiving method after approval. Never send a PIN, password or OTP. Any applicable consumer rights remain unaffected.